Ostra Global, LLC. (“us”, “we”, or “our”) operates https://www.ostraglobal.com/. We are a Service Provider company that provides offshore staff for various mortgage processing outsourcing services, including loan processing & support, underwriting support, closing and funding, post-closing, loan assumption, and quality control (“Services”) to a range of clients requiring a facility and maintenance staff (“Client/s”).
This Data Privacy Policy describes the general principles, which underlie our practices for using, accessing, collecting, storing, retaining, disclosing, disposing, transferring or otherwise processing Personal Data we collect or the Clients provide. Personal Data means data which relate to a living individual who can be identified (a) from those data, or (b) from those data and other information which is in the possession of, or is likely to come into the possession of, the data controller, and includes any expression of opinion about the individual and any indication of the intentions of the data controller or any other person in respect of the individual (“Personal Data”, “Data”)
We inform you that we follow policies required by the law. We apply the GDPR rules regarding the use, collection and disclosure of personal data when you use our Services.
We are committed to protecting your privacy. By using this Site and our Services, you completely agree to the terms of this Data Privacy Policy.
We only collect your data via online inquiry on our website, emailed inquiries and correspondence, or phone conversations. In most cases, it is only your name and email address. We retain access to all Data that we have collected from you or about you. Once in our possession, we will be responsible for that information and that information will be subject to any privacy terms or policies that we have in place. We will not disclose, sell or distribute your Data to any 3rd party, unless required to do so by law. We do not collect any other Personal Data in the absence of a separate agreement between us.
We use the information collected by our website server to analyze how our website users interact with the features provided by our website. Then we use the information gathered from the analysis of this information to improve our website and Services. One of our main interests is improving our Services and website by getting to know the preferences of our Clients, existing and prospective, so we can consistently meet their needs and desires.
For Personal Data provided by Client, we only use and access it to perform authorized and contracted tasks on their behalf and is obligated not to disclose or use it for any other purpose. We only process the Personal Data given to us for purposes of providing the contracted services and act solely on the instructions of the Client.
We follow appropriate practices and policies agreed with our Clients for the safe handling of Data that we processes on their behalf. We do not process any Data for our own purpose or include these Data in any product, service offered to third parties, or carry out any further research, analysis or profiling activity which involves the use of any part of these Data. We do not co-mingle the Data of a Client with our Data or with other Clients.
We retain Data for no longer than necessary, taking into account any legal obligations we have or any other legal basis we have for using your Data (e.g. your consent, performance of a contract with our Client).
We ensure the reliability of our employees who has access to the Data and warrant that such employees and personnel have undergone appropriate training in the care, protection and handling of Data.
We maintain appropriate and sufficient technical and organizational security measures to protect the Data or information against accidental or unlawful destruction or accidental loss, damage, alteration, unauthorised disclosure or access, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of processing. We comply with any specific requirements stipulated in writing by the Client in relation to security and disclosure of Data. In addition, we allow our client to inspect this arrangement made to this end.
We do not sub-contract or outsource processing of Data to 3rd parties without the express consent of the Client. If we do, we take necessary measures to ensure the sub-contractor complies with applicable privacy law and subject them to the same obligations imposed upon us by the Client. We also give the Client the right to take action against the sub-processor, as it deems necessary to protect and safeguard its right.
We do not exercise control, nor are authorized to transfer, or purport to transfer, control of the Data to any third party, except as the law may require or if specifically instructed by the Client. In the event that we are required by law, court order, warrant, subpoena, or other legal judicial process to disclose any Data to any person other than the Client who provided the Data, we will notify the Client and will furnish all reasonable assistance to enable Client to respond or object to, or challenge, any such demands, requests, inquiries or complaints and to meet applicable statutory or regulatory deadlines.
Upon receipt of the Client’s Data, we take responsibility for preserving the integrity of the Data and prevent it against corruption or loss. If at any time we suspect or has reason to believe that the Data may have been corrupted, lost or sufficiently degraded in any way for any reason, we will notify the client immediately and advise the remedial action required and cooperate in any investigation required.
We notify client within 72 hours of discovery of any accidental, unauthorized, or unlawful destruction, loss, alteration, or disclosure of, or access to their Data (“Security Breach”). We provide a detailed description of Security Breach, the type of data that was the subject of the Security Breach and the identity of each affected person as soon as such information can be collected or otherwise becomes available, as well as any other information the client may reasonably request relating to the Security Breach. We will take action immediately to investigate the Security Breach and to identify, prevent and make reasonable efforts to mitigate the effects of any such Security Breach and with the Client’s consent, carry out any recovery or other action necessary to remedy the Security Breach.
Like most sites, we make use of browser “cookies”. Cookies are files with small amount of data, which may include an anonymous unique identifier. We use cookies to save you time while using our website, remind us who you are, and track and target user interests in order to provide a customized experience. Cookies also allow us to collect non-personal information from you, like which pages you visited and what links you clicked on. The purpose of this information helps us to create a more user-friendly experience for all visitors. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website. The information stored in the cookie is used to identify you.
In addition, most browsers automatically accept cookies, but you may be able to modify your browser settings to decline cookies. Please note that if you decline or delete these cookies, some parts of the website may not work properly.
We are committed to respect and comply with existing laws on data protection and data privacy laws, including rights under the Data Privacy Act of 2012, General Data Protection Regulation (GDPR) & California Consumer Privacy Act (CCPA). We are committed to adjust and establish our data privacy policies to conform to these laws and leads by the new law.
We are obliged to monitor compliance with new regulations, act as the contact point for the supervisory authority on issues relating to the processing of Data and to train our management to follow it.
Any changes we make to this Privacy Policy, where appropriate, from this point forward, shall be posted on this page. You shall be responsible to verify the updates or changes to this Privacy Policy. If you have any more questions or feedback, please click to send a message.
